Returns & Exchanges
At Tresor Jewelry, we want you to be completely enamored with your new pieces. If for any reason you are not satisfied, we offer a seamless 30-day return policy for all items in their original, unworn condition.
Initiate Your Request
Log into your account and navigate to your order history to select the items you wish to return and receive a unique Return Authorization number.
Secure Your Jewelry
Place the items in their original Tresor velvet pouch and signature box, ensuring all certificates of authenticity are included to prevent damage during transit.
Label and Ship
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location within 7 days of your request.
Quality Inspection & Refund
Once our master jewelers verify the condition of the return, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing